“We are dedicated to improving and enhancing the overall customer experience by providing our customers with access to innovative options that better meet their diverse needs.” In-car driving and maneuverability tests by appointment only. “The BMV understands that time is valuable and therefore the most important aspect of customer service,” said Ohio BMV Registrar Charles Norman. Accepts walk-ins for knowledge and vision tests. If the system is successful, it could evenually expand to other parts of the state. The system is currently active at 12 of Ohio’s 186 deputy registrar locations, in Bedford, Centerville, Columbus, Findlay, Grove City, Hilliard and Westerville. "Our goal is to change the culture of state government so every service is designed with the customer in mind," said Husted. Once they complete the online check-in, customers are given a four-hour window to arrive at the deputy registrar location, check in at a kiosk and claim their spot. “We believe the introduction of this new technology will save drivers’ valuable time and give the Ohio Bureau of Motor Vehicles and its deputy registrars better ability to provide exceptional customer service.”
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“Right now, drivers can be subjected to significant wait times, which is inconvenient, inefficient, and frustrating,” said DeWine. "I have to miss getting money to come in and handle this and spend money, but it was necessary for me to keep working, so I had to do what I had to do, I guess," Stiger said.ĭeWine says this new technology will save drivers time and improve the BMV customer experience. Really, once you get up there, you're really not up there very long, so it's like, why did I wait that long?" said Frank Stiger, driver.įor Stiger, uncertain line times also meant taking off from work. This is certainly welcome news for drivers who feel that waiting in line at the BMV can feel like an eternal red light. The new system will enable customers to “Get in Line, Online” and reserve their spot in the queue by checking in online. The system is active at 12 deputy registrar locations in Ohio.After checking in, customers have a 4-hour window to claim their spot.BMV customers can reserve their spot in line by checking in online.
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Governor John Husted, those seeking BMV services, such as license renewal or vehicle registration, will be able to do just that. Thanks to a new virtual queuing pilot program launched by Ohio Governor Mike DeWine and Lt. COLUMBUS- Imagine waiting in line at the BMV without having to physically get in line?
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